Shipping policy

Last updated: September 14, 2026

Every Papanee print is made to order and packed carefully for safe delivery. We ship internationally to destinations available at checkout.

Made to order
Your print is produced after your order is placed. Printing, quality checks, packing and preparation for dispatch typically take 1–5 business days. This production time is separate from carrier transit time.

Where we ship
International shipping is available to supported countries and regions. Enter your delivery address at checkout to confirm whether we can ship to your destination.

Shipping rates and methods
Available shipping methods and any shipping charges are shown at checkout before you complete your purchase. Options can vary by destination and order.

Delivery times
Delivery times vary by destination, carrier and local conditions. Any delivery estimate shown on the site, at checkout or in an order confirmation is an estimate rather than a guaranteed arrival date.

Customs processing, peak periods, weather and carrier delays can occasionally extend transit times.

Tracking
When tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched. Tracking can take a short time to update after the carrier receives the parcel.

Packaging
Papanee prints are sold unframed and are packed carefully to protect them in transit. Packaging may vary by print size and destination.

Customs and import charges
International orders may be subject to local import duties, taxes or customs fees. Where these charges are not collected at checkout, they are the responsibility of the recipient and are determined by local authorities.

Address changes
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once production or dispatch has begun.

Delayed, damaged or missing orders
If your order arrives damaged, or tracking indicates a problem with delivery, please contact us with your order number. For damage, include clear photos of the print and packaging so we can review the issue quickly.

We cannot control delays caused by carriers, customs or events outside our reasonable control, but we will help you investigate a shipment when possible.

Returns and refunds
For information about returns, refunds, cancellations and order issues, please see our Refund Policy.

Questions?
If you have a shipping question before or after ordering, please contact us at hi@papanee.com