Shipping & Delivery

Papanee is an online, made-to-order fine art print studio. Each order is produced after purchase and shipped directly to the delivery address entered at checkout.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, countries in the European Union, Australia and New Zealand. Availability is confirmed at checkout. If no shipping option appears for your address, contact hi@papanee.com before ordering.

Shipping charges

Available shipping methods and exact charges are calculated and shown at checkout before payment.

Production and delivery

Each print is made to order. Estimated delivery information is shown during checkout where available. Tracking is emailed after dispatch when supplied by the carrier.

Customs and import charges

Orders shipped across borders may incur duties, taxes or carrier fees. These are not included unless checkout expressly says otherwise and are the recipient’s responsibility.

Address accuracy

Please check your delivery address carefully. If it needs changing, contact us immediately. Once production or fulfilment has begun, changes may not be possible.

Damage or delivery problems

Contact hi@papanee.com as soon as possible with your order number and clear photos of the print and packaging. See our Refund Policy for details.