Frequently Asked Questions (FAQ)
Our Frequently Asked Questions (FAQ) page is your one-stop resource for all the answers you need.
Here is everything you need to know about our products, shipping, ordering, payments, returns, and refunds.
If you still didn't find an answer to your questions, please don't hesitate to contact us!
Products
At Papanee, we take pride in our diverse range of unique art motifs.
All of our amazing designs are exclusively owned by Papanee, ensuring that you won't find it anywhere else.
Our posters are printed on fine art FSC-certified museum-quality matte paper (250 g/m²) using archival ink that ensures to keep the colors vivid and vibrant for decades.
Our posters are available in a range of sizes to suit your preferences.
Simply visit the product page of each product and you'll find the available size options listed there.
Shipping
All our products come with FREE international shipping!
Your order will typically be delivered in 4-7 business days.
Each item is carefully packaged in protective tubes and boxes, ensuring they arrive in pristine condition!
Yes, we offer FREE international shipping on all products to the following countries:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom and USA
Absolutely! Once your order has been shipped, you will receive an email notification containing a tracking code, allowing you to easily track the progress of your package.
No - our products are shipped from our strategically located fulfillment centers in multiple regions around the world, including the USA, Canada, Brazil, Australia, New Zealand, Japan, Singapore, United Kingdom, and in the EU.
This allows us to optimize shipping times, reduce delivery costs, and ensure a seamless shopping experience for our customers to minimize the possibility of any duty or import taxes.
Ordering
If you didn't get an order confirmation, please check your spam folder. If you still can't find it, please contact us
Yes you can! Please see our Returns & Refund policy
If you're having trouble paying for your order, please contact us and let us help you.
We currently offer checkouts with Shopify Pay but will be adding PayPal soon.