Frequently Asked Questions (FAQ)

Questions about sizes, paper, shipping, and ordering? You’ll find the essentials below.

If you still didn't find an answer to your questions, please don't hesitate to contact us

Products

No. All Papanee prints are sold unframed. This gives you more flexibility to choose the frame style and finish that works best in your home.

Papanee prints are produced on heavyweight fine art paper using archival pigment inks for sharp detail, rich color, and a clean matte finish.

Most prints are available in three sizes:

  • Small — 18x12
  • Standard — 16x24
  • Statement — 24x36

You can find the available sizes for each artwork on the product page.

Small works well for shelves, desks, narrower walls, and layered arrangements.

Standard is a strong fit for bedrooms, hallways, and smaller focal placements.

Statement is best for living rooms, dining spaces, and larger walls that need stronger presence.

Colors can vary slightly depending on your screen settings and device display. We aim to show each artwork as clearly and accurately as possible.

Shipping

Papanee currently ships within the USA only.

Each print is made to order. Production typically takes 1–3 business days, and delivery usually takes 4–7 business days depending on destination.

Prints are shipped rolled in protective packaging to help them arrive safely and in good condition.

Yes. If tracking is available for your shipment, you’ll receive a tracking link once your order has been dispatched.

Orders & Returns

If there is a problem with your order, please contact us and we’ll help. For full details on returns, exchanges, or damaged items, please refer to our return policy.

If your print arrives damaged, please contact us as soon as possible and include clear photos of the packaging and the print. We’ll review the issue and help with the next steps.

Because each print is made to order, changes or cancellations may not always be possible once production has started. If you need help with an order, contact us as soon as possible.

You can get in touch through the contact page, and we’ll do our best to help with any order-related questions.


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